Swedish Savings Banks Retail Banking System Case Study

A consortium of Swedish savings banks approached BTG to conduct an extensive retail banking system customization project, specifically to conduct custom modifications of the base version of its retail banking system to meet the requirements of two savings banks. In addition, BTG was asked to provide adequate development team size and resource mobility between the client site in Sweden and the near-shore project office in Latvia.

BTG successfully completed the project in a timely and cost-efficient manner and modified the existing base version of the retail banking system by adding retail functionality, developing external system interfaces and data feeds and implementing unique customer requirements including Swedish regulatory changes.

BTG also assisted the vendor with system implementation at client sites and provided customer support both from near-shore in Latvia and on–site in Sweden. In addition, BTG successfully applied a mixed on–site and near-shore project model to deliver a high quality and cost-effective solution for the client by providing 22 experienced EAE system analysts and developers who successfully completed the design, development, system testing, implementation and end-user support tasks.

BTG Smart Banking System (SBS) Case Study

THE PROBLEM

Banking in Latvia was mostly paper based, non-integrated, cumbersome for clients, and strictly adhered to former Soviet standards which were totally different from US and European versions. Latvian banks needed to communicate with European and US banks but at the same time also still communicate with the Former Soviet system. This was a challenge as it required absorbing two different accounting standards simultaneously and also integrating the banking functions.
SOLUTION

BTG asked Unisys to provide their latest technology, Micro A’s, and their flexible fourthth generation development language, Linc, to the Riga office. Unisys also provided their trainers from the US, who trained the BTG Riga employees in this new technology. BTG management also sent employees to a successful banking software company in Lincoln, Nebraska for training to learn the US banking rules and software development and installation procedures. US Banking professionals also came to Riga for additional seminars and consultation. Unisys IT professionals also visited Riga to review the solution being developed. The most difficult challenge was the concept of user documentation and installation training, which had not been used in Latvia. Most software developers kept the information to themselves and did not document. Also, customer support was a new concept.

But, tenacity and focus on these new concepts resulted in an integrated retail banking system which could handle both the former Soviet and western accounting standards. The BTG team members followed Unisys’ software development standards and were ready to install the software after two years. The system called SBS was very flexible and parameter-driven, included ad hoc reports, multi- language (Latvian, English and Russian) capability and included a range of retail banking functionality—General ledger, loans, deposits, savings, payments and transfers, currency exchange etc. User manual and installation training procedures were also provided.

SBS was successfully installed in eight commercial Latvian banks. Part of the installation included onsite training for bank employees. One of the client banks had a weekend emergency where a non-trained user was able to pick up the installation training manual and obtain the desired information without calling a technical person. This was a nice testimonial for the documentation.

Unisys financial marketing executives also positively reviewed SBS and decided to market it in Russia and Ukraine as a branch solution to their wholesale banking system—GWB (URBIS) BTG executed a marketing agreement with Unisys and trained a Unisys marketing team.

The Unisys Leeds Case Study

Unisys Ltd (Leeds, UK) Mortgage Banking

Unisys needed assistance with the design, development, customization and support of new versions of its Mortgage Banking System covering Arrears and approached BTG. BTG established a permanent near-shore mortgage banking system project group covering system analysis, design, development, fault fixing and first level customer support tasks. BTG developed training and methodology to effectively pass business knowledge to new EAE developers. Consequently, BTG reduced client expenses by providing high value services at comparatively lower costs.